we offer a complimentary exchange policy and are pleased to exchange your purchase the original tags, within 2 days from the date of delivery.
Exchange is possible even if you don’t like the design. For exchange, reverse courier charges are to be borne by the customer.
One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at care@thegracefashion.com or by phone at +91-9643539532
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us email at care@thegracefashion.com or by phone at +91-9643539532
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item.
Shipping returns
To return your product, you should mail your product to email at care@thegracefashion.com or by phone at +91-9643539532
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at care@thegracefashion.com or by phone at +91-9643539532 for questions related to refunds and returns.